Refund Policy

Last updated: June 30, 2026

This policy explains how credits, purchases, and refunds work for Octopus, operated by INSALABS SARL (RNE: 1986144C), Tunis, Tunisia. By purchasing credits, you agree to the terms below.

1. How Credits Work

Octopus is a prepaid, pay-as-you-go service. You buy credits in advance and spend one credit per job application submitted on your behalf. There is no subscription, no recurring charge, and nothing to cancel — you are only ever charged for credits you choose to buy.

Credits never expire. Any credits in your balance remain available until you use them.
New users typically receive a number of free credits to try the service. Free credits carry no monetary value and are not refundable or exchangeable for cash.

2. Failed Applications

If an application fails to be submitted, the credit spent on it is automatically returned to your balance. You are never charged a credit for an application we could not deliver — no action is required on your part.

3. Refunds

To the fullest extent permitted by applicable law, purchases of credits are final and non-refundable. Because credits unlock a digital service that is delivered immediately on use, a credit that has already been spent on a submitted application cannot be refunded.

Statutory withdrawal right (EU/EEA consumers). Where you are a consumer in the European Union or EEA, you have a 14-day right of withdrawal on the purchase of unused credits. By spending a credit within that period, you request immediate performance and acknowledge that you lose the right of withdrawal for the credits used. Credits already spent are therefore not covered by this right.

Billing errors. If you were charged in error (for example a duplicate charge or an incorrect amount), contact us within 7 days of the charge and we will correct it.

To request a refund permitted under this policy, email contact@octopus-agent.com with your account email, the purchase date, and a brief description of the issue. We aim to respond within 5 business days.

4. Payment Processing

All payments are processed by Flouci (Kaoun SARL), an authorized payment facilitator licensed by the Banque Centrale de Tunisie. INSALABS does not store card numbers or sensitive payment credentials.

5. Governing Law

This policy is governed by Tunisian law, including Law n°2000-83 of 9 August 2000 on electronic commerce, without prejudice to any mandatory consumer-protection rights you may have in your country of residence. Any disputes shall be submitted to the competent Tunisian courts.

6. Contact

Refund requests and billing questions: contact@octopus-agent.com